AIXI Unveils AI-Enabled Chatbot for Maintenance and Reliability Teams
AIXI’s Ask OTTO uses natural-language queries to answer questions in real-time, not hours, days, or weeks.
Raleigh, NC, February 2025 – AIXI introduced Ask OTTO during the goLIVE 2025 conference in Miami, Florida. The AI-enabled chatbot provides instant insight into an airline’s fleets to improve overall maintenance dispatch reliability.
Airlines constantly battle maintenance-related delays, repeat repair issues, and out-of-place aircraft because they don’t have easy and fast access to information and insights. “Even going through the maintenance manual for the steps to clean up a chemical spill can be complicated,” explains AIXI CEO Cameron Byrd. “When you Ask OTTO, it pulls manual references in a matter of seconds alongside direct links right into the section a technician needs.”
Ask OTTO can ingest any data source that an airline wants to connect. This includes back-to-birth maintenance records that empower a reliability leader to quickly address fleet-health questions. Ask OTTO can turn a question tied to a gut-feeling (how many times have we seen this problem across the fleet in the last quarter?) into an actional report that includes a trend analysis complete with charts and graphs.
Even small improvements in an airline’s reliability dispatch can have substantial impacts on operational efficiency and customer satisfaction. Ask OTTO delivers instant, actionable intelligence improved decision making.
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About AIXI
AIXI creates AI-enabled solutions that improve reliability and asset uptime for the aviation industry. Our industry-specific language model (ILMs) and AI implementations scan, recognize, assimilate and aggregate an airline’s foundational MRO data to improve safety and reduce delays.
